UPDATE: It has been a month since I deleted Dell Support Assist from my computer, only to find it reinstalled complete with new icon on my desktop. Grr, this is harder to get rid of then I expected.
------------------------------------------------------------------------------
Dell may have good intentions in providing Support Assist on their Windows PCs, but I have found this application to be a nuisance. Let me provide examples of why this app is problematic.
It started when my computer was acting very unresponsive, taking minutes to open a browser window, delays in registering mouse clicks and typing. So I open the task manager (which also takes a while to open) and it says a process called PC-Doctor Module is slowing down my CPU and eating up a ton of RAM.
PROBLEM #1 - Why is the process called PC-Doctor when the App is called SupportAssist?
I had to search the internet to figure out that this process is tied to Dell's Support Assist program. Also why doesn't Dell call it Dell Support Assist? Searching my local machine for Dell or Assist or Doctor would not find it. I had to search for Support.
PROBLEM #2 - This App was running on auto-schedule at 2pm
This is a time when I might be (was) actively using my computer. Why did it pick that time for the auto-schedule. I most certainly didn't pick it.
PROBLEM #3 - This App does not sufficiently warn you of problems
Once I tracked down that this app was my problem and opened it up, it reported a failed diagnostic test. Other than giving an esoteric failure statement, there were no details or suggestions on how to fix the problem. Also, why didn't it notify me of the issue? I didn't even know it was running and would have never opened it up if it wasn't causing general issues with the PC. There is a checkbox for notifications (which was enabled). Perhaps there is something else blocking notifications that I haven't realized, but if I never know that it found an issue, then I don't need it running and slowing down my computer.
BrianM
MikeB
Posts
