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Thursday, September 21, 2006

Easy Share My Ass

I recently decided to "upgrade" my Kodak "Easyshare" software from ver. 5.0 to ver. 6.1. It was anything BUT easy. Calling it "Easyshare" is like calling quantum physics "Easylearn". Here are a few of the worst things that happened:

1) The software failed to install, giving the extremely useful error response "Error 20x101x12029x." When I went to the Kodak support website, they had a list of troubleshooting instructions where you had to match up your error code. "Click here if you are experiencing 451x238x12951x error." There was no rhyme or reason to the error codes. I had to read the entire list, matching up those codes until I found a match. I did not find a match.

2) I finally found some generic instructions suggesting that I do the following before trying to install ver. 6.1.
  • Remove ver. 5.0

  • Reboot computer

  • Download ClearV64N.exe from Kodak website and run

  • Reboot computer

  • Try installation again

I had to run a special application to remove their software? WTF? Upgrades should be able to install over older versions or coexist, not require manual remove of previous versions, special software, and 2 fracking reboots! Even after that, during additional phone support from Kodak, they had me search my hard drive and manually delete additional remnants of their weed-like software.

3) Now that I completely removed Kodak "Easyshare" from my computer, I could no longer access my CD-ROM drive (the removal corrupted my drivers). I also could no longer access my Kodak "Easyshare" camera, which requires the software to download pictures. Warning: Never buy a digital camera that requires special software to download the pictures! A lot of GOOD cameras give you immediate access to the photos the same way you get access to files from a flash drive when you plug it in.

4) The final solution was for me to turn off my firewall while installing the software. Listen here, Kodak, I don't want to turn my firewall off to install your crappy software. The whole point of a firewall it to protect myself from malicious, or in your case poorly designed, software. "Oh you can trust us, we are a big friendly company." Like Sony BMG?

If I didn't absolutely need this software for my camera, I would have never continued with the installation. I also don't plan to buy any more cameras from Kodak. Mea culpa.

That really makes me 45x607x2091x.

1 comment:

James said...

I feel your pain. This software is a royal pain in the ass!!!!
I still cannot get it to work. I think I will try to find an older version of the software for this customer as version 6.0.1 refuses to recognize the internet connection.

But thanks for posting this as it made me realize I am not the only one struggling with this software.