One thing that is an absolute must for a financial service is that it has to be reliable. Venmo is anything but reliable. I will give a recent example from my experience. I just moved to a new home. I used Venmo to pay the movers 50% of the cost when they picked up my stuff. When I went to pay them the remaining 50% on delivery, Venmo refused to make the payment. Explanation given: none. I contacted Venmo customer support, and this is what they said:
I can see that you’ve attempted a payment, but our system will not be able to process this transaction.
Although I don’t have a specific reason for why declines like this happen, it’s typically for the safety of our customers.
It’s worth noting that this decline is only impacting this specific transaction, so you may not encounter this problem with future transactions.
If this issue continues, your next best option will be to work with the recipient so you can send this payment outside of Venmo. Keep in mind you can still receive payments and transfer any funds in your Venmo account to an eligible bank or card if needed.
If you have any additional questions, please let me know! Looking forward to hear from you.
If you can't trust Venmo to make a payment when you need it, and you aren't given any explanation for why the transaction was denied, it seems like a useless service to me.
The other thing I don't get is the social aspect of Venmo. Why do I need to see what my friends are using Venmo for? I really don't care to see that "Bob paid Jerry for H
hemorrhoid cream".
BrianM
MikeB
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