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Saturday, January 21, 2017

Please Delete

I received the above e-mail today, which includes the wonderful finishing line:

"Please delete this e-mail if you have no idea what this is about."

This phrase needs to be added to about 90% of e-mails that I receive. It would make life so much better!

Of course this e-mail, regarding an obscure service that I never signed up for, likely makes sense to almost no one. I love that they have not only given me permission to delete the e-mail - they are imploring me to do so! You have to wonder what kind of confusion and complaints they must have been deluged with to cause that line to get added in to the e-mail.

Saturday, January 14, 2017

Automatic Magazine Renewals

As I was renewing my subscription to Popular Science, I initially opted to use my credit card on the renewal form.  That is when I noticed this statement:

"Automatic Renew Benefits:  When paying with a credit card, your subscription will be conveniently renewed automatically at the end of each term at the low rate then in effect..."

This is absolute bullshit.  There needs to be an opt-in box on the form that allows me to select automatic renewal if I want it.  Even an opt-out check box would have been better than nothing.  There was simply no way to pay by credit card without automatic renewal being applied. 

Shame on you Popular Science.

When they say that it will be "conveniently" renewed, they mean convenient for Popular Science, not for the customer.

This is an unpopular billing practice, Popular Science.