Why I Am Closing My Capital One Bank Account

I have a Capital One 360 Online Savings account.  I periodically review the interest rate to make sure that it is comparable to the market.  At this time, the interest rate is 1.7%.  However, when I look at my own personal account, it is only 0.6%.

Why is that?

Capital One offers a "Performance" Online Savings account at the new 1.7% interest rate.

The account I have is no longer offered and is at 0.6% rate.

Why did they not tell me about the new interest rate (I think the answer to that is obvious).

What is the difference between the new and old account?  Just the interest rate.

When I called them, they would not increase my interest rate.  They told me I could open a new "Performance"  account to get the new rate.  They don't do updates "automatically".

OK, so why did they recently update my checking account, forcing me to start using a new account# and routing number (making me have to change my direct deposit and checks)?

When I told the bank representative how disappointing this was, his answer was "OK".  He really didn't give a shit.

FUCK YOU Capital One.  You just permanently lost me as a customer.  You will lose more potential earnings from me than you gained by messing with  my interest rate and wasting my time.

I urge everyone to drop Capital One as they do not give a shit about their customers.