Best Buy Sucks

A recent bad experience at Best Buy has pushed me over the edge, and I refuse to shop there any more. My girlfriend purchased a television and after we lugged it to her home (27" CRT - heavy and bulky) we found that it would shut off for no apparent reason. We lugged the TV back to Best Buy for an exchange. The new TV seemed to work, until it started to do the same thing after about 30 days. The problem is that the warranty was only good for 30 days. After arguing with the Best Buy folks that the TV was clearly defective when purchased, they agreed to send a technician to repair the TV. The technician who came knew exactly what the problem was. "It's the flyback transformer. This TV has a problem with that. We get this all the time." Well, the problem did not go away after the technician's "repair", so we went back to Best Buy to return the TV. They did not want to take it. Even though they were knowingly selling a defective TV, they hid behind their warranty limitations and did not want to take it back. Finally the agreed to an exchange for another TV. We said "Hell no" since we don't trust Best Buy for TV's anymore. Ultimately the best we could do was get them to allow an exchange for other merchandise. They would not give us store credit (we had to do the exchange THAT day) and they would not refund our money.

The worst part of the story was the Store Manager said that it was not possible for him to give us store credit or a refund. That the "system" would not allow him to issue a credit/refund. If he was lying, shame on him. And that is reason enough to never shop at Best Buy again. If he was telling the truth, then nobody should ever buy anything at Best Buy. Any store that does not empower the store manager to deal with customers is not fit to be in business.

That really blows my fuse.