Redbox

Dear Redbox,

Since you charge me per day to rent videos, it is ridiculous that the box was "Full" when I went to return the video. What is even more outrageous was the fact that I went to a Redbox at another store, and it was "Full" as well. You need to provide sufficient "room" in your boxes to accept all returns. The next time this happens, I'm stuffing peanut butter in the return slot. Seriously.

That really makes me see red!

Beware: After looking further into the company, it is not accredited by the Better Business Bureau:

On November 21, 2008 the BBB of Chicago contacted Redbox regarding a pattern of allegations contained in consumer complaints filed against the company. The pattern of allegations includes billing errors, unauthorized and/or illegitimate charges to consumers' credit cards or bank accounts, and the company's failure to produce receipts for transactions.

Most complainants allege returning movies to Redbox in a timely manner, but still received late fees. Because the company did not produce receipts to consumers with the date and time they returned their movies, consumers were unable to verify that they in fact returned the movie on time. Consumers also allege having difficulties contacting Redbox to resolve these issues.

Redbox failed to respond to the BBB when it brought these concerns to the company's attention; therefore, the company was revoked from BBB Accreditation due to failure to address and/or eliminate the pattern of consumer complaints.