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Tuesday, August 16, 2005

Asking for the Number Again

About 20 years ago, customer support phone systems started asking us to punch in our account number. Then when the person came on, the first question they would ask is to say the same account number that we just wasted our time punching in.

What gets me is that, 20 years later, this still happens a lot of the time. There should be a rule that no one is allowed to work on any robots or other fun stuff until they figure out a way for a number I punch in to show up on someone's screen when they take my call.

Also, I am annoyed by the double standard. If my software forced people to provide the same information twice consecutively, the product would not be released and the whole team would probably be fired. But somehow this is ok for customer service. The resaon is that nobody ever checks on customer service when they buy something - only price and features.


BrianM said...

Man, I HATE that. I've tried complaining a few time, "don't you already have my account#? I just typed it in a few seconds ago." The person on the other side of the phone makes up some lame crappy-assed excuse about how they are in a different department, yada, yada, yada.

shoshanamom said...

Mike & Brian: This blog is too funny. It reminds me of a radio show they used to have called "the hour of rage" when people would call in to vent what about what annoys them. LOL
I too have commented that I had just punched in my acct. #.